The Hope Project Retreats  (Trading as Magida Ezzat - Sole Trader) will list what is included and not included in the Itinerary brochure. Airfares, airport transfers, in-transit accommodation, visas, airport taxes, travel insurance and alcohol are rarely included.

1.2 RESERVATIONS

To reserve your place on one of our retreats please complete your details and pay the $500 deposit either online or over the phone with us. Your deposit is fully refundable within the 3 day cooling off period and after that it is no longer refundable. 

1.3 PAYMENT & ACCEPTANCE OF TERMS AND CONDITIONS

The Hope Project Retreats will consider acceptance of Terms and Conditions by any Customer who has made a part or complete payment for the service. Payments can be made via Credit Card or Direct Bank Transfer. Final balances are due 30 days before the retreat start date. If final payment is not received by 14 days prior to retreat start date, The Hope Project Retreats reserves the right to cancel your reservation and accept new reservations for your space. In this case your payments made towards the retreat will be forfeited.

Each party hereto acknowledges that The Hope Project Retreats will charge the credit card chosen by the Customer on the dates and for the amounts specified upon purchase and as per the package selected upon booking. In the event Customer fails to make any of the payments as outlined above prior to a retreat service being redeemed by Customer, The Hope Project Retreats has the right to immediately disallow retreat services until the remaining balance is paid in full.

In the event Customer fails to make any of the payments as related to a payment plan after a retreat service has already been redeemed by Customer, The Hope Project Retreats has the right to collect and charge the payment in full using the credit card given on file.

1.4 CANCELLATION BY GUEST & REFUND POLICY

If you wish to cancel or change your retreat spot, you must notify us via email at hello@magidae.com. Once we’ve received your notice, cancellation will take effect. Please note, we employ a strict no refund policy (past the 3 day cooling off period) for change of mind. Due to the nature of the business and The Hope Project Retreats incurring costs immediately upon a customer’s acceptance and payment, The Hope Project Retreats reserves the right not to refund monies under any circumstances (past the 3 day cooling off period). Please ensure you inact your travel insurance policy to cover yourself in the event of needing to change or cancel your retreat spot.  

We will do our best to make sure all our retreats run without disruption. However, your safety is our priority. In the unlikely event that we have to cancel a retreat or change the date of a retreat due to natural disaster, illness, civil unrest, or any other unforeseen circumstance out of our hands, participants may transfer their monies paid to a future retreat (within 12 months) OR towards The Hope Project Online Program. While we will endevour to help as much as we can during this process, please also be aware that in the event of a cancelled retreat, The Hope Project Retreats is not liable for any refunds or reimbursements. Participants can however lodge a claim with their travel insurance company for a refund or reimbursement. Travel insurance is a real must to protect you from any unforeseen events.

The Hope Project Retreats reserve the right to make changes deemed necessary by our team, retreat leaders, teachers or partners prior to retreat start date. In the event that we need to make a change to the venue, the teacher, the itinerary, any other aspect of the retreat, whether it be due to unforeseen circumstances like natural disaster, illness, civil unrest, death, closure, or any other unforeseen circumstance, guests may transfer their deposit to a future retreat where trip start date is within 12 months from the start date of the current retreat. All other payments will be forfeited and THe Hope Project Retreats will not be liable for refunding or reimbursing any amount beyond the transfer of the deposit. The Hope Proejct Retreats is not responsible for reimbursing you or refunding you for any amount paid if you decide to cancel based on these changes. This is the responsibility of your chosen Travel Insurance company and policy. Please note that we require travel insurance so that you can make a claim based on the changes and have your expenses reimbursed by the travel insurance that we require for exactly this reason in addition to other medical and travel complications that may occur. You will not be entitled to claim any additional amounts or seek any compensation for any loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes).

It's the participant's responsibility to ensure a valid passport, good for 6 months from after the date you intend to return home. It is the participant’s responsibility to check whether travel on their passport requires a visa. In the event that a participant’s passport or visa disrupts travel, The Hope Project Retreats will not be liable for any compensation.

Although The Hope Project Retreats has taken reasonable steps to ensure safety, I (the retreat participant) acknowledge that this activity has risks, including certain risks which cannot be eliminated without destroying the unique character of this activity. The same elements that contribute to the unique character of this activity can cause loss or damage to the Participant including accidental injury, illness or in extreme cases, permanent trauma, disability or death and also can cause damage to or loss of property. The following describes some, but not all, of those risks.

Activities vary from retreat to retreat and may include but are not limited to: hiking, backpacking and climbing in a wide variety of environments including on rock, snow and ice; bicycling on trails and roads with a wide range of surface conditions and traffic volume; rock climbing, climbing on climbing apparatus and ropes courses, using zip-wires and rope swings; white-water rafting, river kayaking, sea-kayaking and canoeing; swimming, snorkeling and surfing; fishing.

The Hope Project Retreats can involve travel to remote places, oftentimes many hours from medical facilities. Transportation, evacuations and medical care can be significantly delayed; communication can be delayed, limited or not available.

Environmental risks and hazards include rapidly moving, deep or cold water; insects, snakes and predators, including large animals; falling and rolling rock; lightning, flash floods and unpredictable forces of nature, including weather which may change to extreme conditions without warning. Possible injuries and illnesses include hypothermia, frostbite, high altitude illnesses, sunburn, heatstroke, dehydration and other mild or serious conditions.

Throughout the retreat, participants are responsible for their own safety.

I (the retreat participant) acknowledge and understand that The Hope Project Retreats include risks of injury or death to participants. I understand the description above of these risks is not complete and that other unknown or unanticipated risks may result in property loss, injury or death. I agree to assume responsibility for the inherent risks identified herein and those inherent risks not specifically identified. I acknowledge that participation in this activity is purely voluntary, no one is forcing participation and participation is elected with full knowledge of the inherent risks. I (the retreat participant) assume and accept full responsibility for any injury, death, loss of personal property, and expenses suffered as a result of those inherent risks and dangers identified above, and those inherent risks and dangers not specifically identified and as a result of my negligence in participating in this activity.